TERMS OF SALES
- The Oseraie de la Ville es Renais: gite and bed and breakfast activity -


Article 1 – Preamble
Section 1.1. Designation of the seller
The oseraie of the city of Es Renais
Solenn Rouxel
SIREN number: 884 277 690 00019
Intra-community VAT number: FR 64884277690
25 rue de Clairville
22430 Erquy
0608356669
lavilleesrenais@gmail.com
Address of the sales website:lavilleesrenais.com

Hereinafter referred to as " The Host "
Section 1.2. Object
The purpose of these general conditions is to define the rights and obligations of the parties in the context of the rental by the Host of a gîte / guest room, intended for persons having the status of consumers or non-professionals within the meaning of the consumer or traveler code within the meaning of the tourism code and having the legal capacity to contract ( hereinafter referred to as "the Customer(s) ").
Section 1.3. Definitions
Customer : natural or legal person who contracts with the Host under these general conditions of sale.
Service : rental service of a gîte / guest room and any associated options, being neither a tourist package, nor a travel service or tourist service within the meaning of Article L.211-2 of the Tourism Code .
Online contract: contract entered into as part of the purchase of service(s) on the Host's website, also called a reservation voucher by our service provider Elloha.
Durable medium : any instrument allowing the consumer or the Host to store information which is addressed to him personally in order to be able to refer to it later for a period of time adapted to the purposes for which the information is intended and which allows reproduction at the of the information stored (article L. 121-16 of the consumer code).
Article 2 – Content and scope
These general conditions of sale apply automatically to the rental of a gîte / guest room from the Host.
Any order or purchase implies unreserved acceptance of these general conditions of sale which prevail over all other conditions, with the exception of those which have been expressly accepted by the Host and appear on the reservation contract.
The Customer declares to have read these general and special conditions of sale and to have accepted them before booking and concluding the contract.
Article 3 – Pre-contractual information
The Customer acknowledges having had communication, prior to placing his order and/or concluding the contract, in a readable and understandable manner, of these general and specific conditions of sale and of all the information listed in Article L. 221-5 of the consumer code.
Article 4 - Price
Section 4.1. Final price and additional taxes
The final price is announced in euros, all taxes included (TTC) per person or as a package in the case of groups. It is possibly calculated according to the number of participants.
The price includes the elements indicated in the contract. It includes charges for water, electricity, bed linen, bathroom linen.
Unless mentioned in the contract, it does not include tourist tax, pre and post delivery, single room supplement, on-site transport, meals, optional insurance or personal expenses.
Section 4.2. Payment terms
The Client guarantees to the Host that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the contract. The Host reserves the right to suspend any management of the reservation and any performance of the services in the event of refusal of authorization of payment by credit card from officially accredited bodies or in the event of non-payment of any sum due under of the contract.
Payments made by the Customer will only be considered final after effective collection of the sums due by the Host.
The Customer has several means of payment offering optimal security among the following, depending on the type of service reserved, as indicated in the special conditions of sale:
has. by credit or private bank card (credit card, Visa card, Eurocard/Mastercard)
The host has chosen elloha.com/stripe.com to secure online payments by credit card (secure entry by SSL encryption). The validity of the customer's payment card is verified by stripe.com. There may be a refusal of the payment card for several reasons:stolen card, blocked card, ceiling reached, input error… In the event of a problem, the customer must contact his bank on the one hand, the host on the other hand to confirm his reservation and his method of payment.
The host is not equipped with a credit card payment terminal on site.
b. by bank check,
vs. by bank transfer (transfer costs borne by the Customer),
d. by cash, only on site.

Article 5 – Reservations
The Host offers an offline remote reservation system (by telephone), an online reservation system and a reservation system directly on site.
Every effort is made to ensure that the photographs, graphic representations and texts give as accurate an overview as possible of the services offered, but variations may occur between the time of booking and the day of the service. The information on its website is not contractual but only informative.
The rental concluded between the parties to this deed cannot in any case benefit even partially to third parties, natural or legal persons, except with the written agreement of the Host. Any violation of this last paragraph would be likely to result in the immediate termination of the Service at the fault of the Customer, the rental price remaining definitively acquired by the Host.
The balance of the total price of the services as well as the tourist tax are to be paid on the day of arrival.
The host can generate invoices/notes electronically, the original file is certified and available online.
has. online booking
After the final choice of the services to be reserved, the reservation procedure includes in particular the entry of the bank card for the prepayment (or deposit), the consultation and acceptance of the general conditions of sale and the conditions of sale of the reserved rate, and finally, the validation of the reservation by the customer.
Agreement of proof: The entry of the required banking information, as well as the acceptance of these general conditions and the voucher or the reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized records kept in the computer systems of elloha.com. will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is registered at the time of booking.
Our reservation platform acknowledges receipt of the customer's reservation by sending an email without delay summarizing the contract services, the services reserved, the prices, the conditions of sale relating to the selected rate, accepted by the customer, the date of the reservation made, the information relating to the after-sales service, as well as the address of the host to whom the customer can submit his complaints.
b. Reservation by phone
The host sends the customer a summary quote by e-mail, meeting the specific needs of the customer. This quote does not block the dates in the online booking schedule for other potential customers. The customer can then validate his reservation directly and pay by credit card (see online reservation), or confirm his reservation by email or telephone. He then undertakes to pay the services or deposit within 5 days and before their arrival and to return a copy of the signed contract and general conditions of sale.
vs. Reservation on site
The customer can pay for the services and sign the documents associated with the reservation by going to the host, by appointment or during reception opening hours.
Article 6 – Inventory
The Customer must present himself on the day specified and at the time mentioned in the contract. In the event of late or deferred arrival, the Customer must notify the Host as soon as possible.
An inventory is drawn up jointly and contradictorily by the Client and the Host or his representative on arrival and departure from the gîte / room. The inventory of furniture and various equipment is made at the beginning and at the end of the stay by the Host or his representative and bears the signature of both parties.
The state of cleanliness of the rental on the arrival of the tenant must be noted in the inventory. The cleaning of the premises is the responsibility of the tenant during the rental period and before his departure (except for the end-of-stay cleaning option, not including the dishes). If the accommodation is not left clean, the end-of-stay cleaning fee will be deducted from the security deposit.
Article 7 - Conditions of occupation
The rental of a gite / guest room is made under the following charges and conditions that the Customer undertakes to execute and accomplish, namely:
1. Occupy the premises only for private purposes, the exercise of any trade, profession or industry being strictly prohibited, the Customer acknowledges that the premises covered by the contract are only rented to him as a temporary and recreational residence .
2.Refrain from throwing into washbasins, bathtubs, bidets, sinks objects likely to obstruct the pipes, failing which he will be liable for the costs incurred for the re-commissioning of this equipment.
3. Peacefully enjoy the rented premises and take care in particular to avoid any noise, smell, or the exercise of any activity likely to generate neighborhood inconveniences, whether of its own doing or that of the occupants of its head. All premises are non-smoking.
4. With regard to the maintenance of the furniture and movable objects included in the rental, the tenant must maintain them in good condition and return them in the same way at the end of the lease, except for deterioration and wear and tear resulting from normal use. .
5. Under no circumstances does the Customer benefit from a right to remain in the premises.
6. The rented premises have a capacity defined on the booking confirmation. If the number of people showing up exceeds the defined capacity, the Host may refuse the additional people and/or terminate the contract.
7. Ensure the tranquility of collective spaces:gardens, car park, bicycle garage… We draw your attention to the fact that children remain under the responsibility of the parents in the collective spaces (presence of a water point, unsecured access to the road…). The manifest state of intoxication is prohibited in collective places as in public space.
8. Stay out of animal enclosures.

Article 8 – Security deposit
Upon arrival of the Customer in the premises, a security deposit of 300€is requested by the Host. After the contradictory establishment of the exit inventory, this deposit is returned, after deduction of the cost of restoring the premises if damage is noted.
Article 9 - Subletting
It is strictly forbidden for the tenant to sublet the furnished rental to any third party not provided for in the reservation contract.
Article 10 – Absence of right of withdrawal
Article L. 221-28 of the Consumer Code provides that the right of withdrawal cannot be exercised for contracts for the provision of accommodation services, other than residential accommodation, goods transport services, rental car, catering or leisure activities that must be provided on a specific date or period.
The Host avails itself of this lack of right of withdrawal and indicates that for all services falling within the scope of Article L. 221-28 or L. 221-2 of the Consumer Code, the Customer shall not will have no right of withdrawal .
Article 11 – Interruption of stay
In the event of early interruption of the stay by the tenant, and if the responsibility of the owner is not called into question, the price of the hiring remains sure with the owner.
No reimbursement will be made, except for the security deposit under the conditions indicated above (article 8) and the tourist tax in proportion to the number of nights cancelled.
Article 12 – Termination of the contract
Section 12.1. Termination of the contract by the Customer
The Customer has the option of terminating the contract at any time, before the start of the service. For this termination to be valid, he must inform the Host by email or by post.
In this case, the Host will ask the Client to pay termination fees and may retain all or part of the installments or the balance already paid, according to the schedule corresponding to the service.
In the event of a no show (reservation not canceled – customer not present) of a reservation guaranteed by credit card, the host will debit the customer for the amount of the reserved services.
These resolution costs will not be due if the contract is terminated following an event of force majeure having significant consequences on the performance of the contract. In this case, the Host will proceed to the full refund of the payments made.
Section 12.2. Termination of the contract by the Host
In the event of cancellation of the contract by the Host, the same sums as those payable in the event of cancellation by the Client will be payable by the Host, except in the case of force majeure or in the event of non-compliance by the Customer of the obligations arising from this contract (non-payment of the balance on time, lack of insurance, etc.).
Article 13 – Protection of personal data
Section 13.1. Data collected
As part of its activity, the Host implements and operates the processing of personal data relating to Customers.
As such, the Host collects the following personal data: first name, surname, title, postal address, email address, telephone number, family composition, particulars noted in the contract, terms of payment.
In application of the regulations in force, the client may be asked, on arrival, to fill out a police form. To do this, the customer will be asked to present an identity document in order to check whether or not he must complete the police form.
Section 13.2. Purpose pursued
The collection of this personal data is essential for the contractual execution and in the event of refusal to communicate them, the Customer is exposed to difficulties in the performance of the service which cannot give rise to the liability of the customer. 'Host.
These personal data are collected for the exclusive purpose of ensuring the management of the Clientele of the Host within the framework of the conclusion of the contract and its execution, on the basis of the Client's consent. They are only used for the purposes to which the Customer has consented.
More specifically, the purposes are as follows:

• Identification of persons using and/or reserving the services
• Formalization of the contractual relationship
• Performance of the services reserved with the Host
• Management of contracts and reservations (including room allocation, travel management)
• Accounting, in particular management of Customer accounts and monitoring of Customer relations
• Processing of operations relating to customer management
• Commercial communications and prospecting, animation.

Section 13.3. Persons authorized to access the data
The persons authorized to access the data collected within the Host are as follows:the employees of the Host and its partners involved in the services requested by the Client, and where applicable, the subcontractors of the Host participating in the performance and/or administration of the services and being required to intervene in this title on the processing, it being then specified that in such a case, whether partners or subcontractors, this is carried out in compliance with the regulations in force.
Section 13.4. Data retention
This personal data collected is kept for the legal retention period relating to the purpose of the processing and for a maximum of 5 years.
The personal data relating to the Customer's bank card are kept exclusively for the period necessary for the completion of the transaction.
The Host implements organizational, technical, software and physical measures in terms of digital security to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Host cannot guarantee the security of the transmission or storage of information on the Internet.
Section 13.5. Rights of the holder of the data collected
In application of the regulations applicable to personal data, each user has a right to query, access, modify, oppose and rectify, for legitimate reasons, the collection and processing of his personal data. It is possible to request that this data be rectified, completed, clarified, updated or deleted.
These rights can be exercised by writing a signed letter to the data controller, in the name and email of the controller, attaching a copy of your identity document to your request.
At any time, the Customer may file a complaint with the CNIL in the manner indicated on its website (https://www.cnil/fr).
Section 13.6. Modification of the clause
The Host reserves the right to make any changes to this clause relating to the protection of personal data at any time. If a modification is made to this personal data protection clause, the Host undertakes to publish the new version on its site, and will also inform users of the modification by e-mail, within a minimum period of 15 days before the effective date.
Section 13.7. Opposition to cold calling
You have the right to register on the list of opposition to canvassing on the following website: http://www.bloctel.gouv.fr/.
Article 14 – Insurance
The Customer is liable for damages caused by him. It is required to be insured by a resort-type insurance contract for these various risks. A certificate of insurance may be requested from him when he enters the premises.
Article 15 – Force majeure
Any event beyond the control of the Parties, which could not reasonably have been foreseen when the contract was concluded and the effects of which cannot be avoided by appropriate measures, is considered to prevent the execution of its obligation by the debtor and leads to the suspension of the contract. The party who invokes the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their disappearance.
Article 16 – Settlement of disputes
These general conditions are subject to the application of French law. This is the case for the rules of substance as well as for the rules of form.
Article 17 – Integrity
These General Conditions of Sale, the conditions of sale of the rate reserved by the customer, and the voucher or the reservation request express the entirety of the obligations of the parties. No general or specific condition communicated by the customer can be incorporated into these general conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the voucher or the reservation request (including the special conditions of the reserved rate) and these general conditions.
In the event of a contradiction between the booking form and the general conditions, the provisions appearing on the booking form will be the only ones applicable for the obligation in question.
These general conditions of sale by internet may be modified and/or supplemented by the establishment at any time. In this case, the new version of the general conditions of sale by internet will be put online by the establishment. As soon as it is posted on the internet, the new version of the general conditions of sale by internet will automatically apply to all customers.