1) CONDUCT OF THE STAY
Arrivals:
- Lodges => between 3 p.m. and 5 p.m.
- All other accommodation between 4.30 p.m. and 7 p.m.
Departures:
Departures are in the morning:
- Lodges => at 10am
- All other accommodation between 10 a.m. and 12 p.m.
Please respect these times. Outside of these hours, your welcome cannot be guaranteed.
In the event of a late arrival or a last minute impediment, it is imperative to notify us.
If you do not respect these times, you will be charged additional costs (15 euros per room and per hour late).
15 euros per room and per hour of delay) to compensate the staff.
Concerning the Nijãl and Neh er lenn (huts perched at 8-10 meters) and, reserved for adults in good physical condition (except pregnant women and people suffering from sleepwalking, avoid Lov'Nid also for the latter) and not having the vertigo, no night arrival will be accepted.
The tenant, signatory of this contract, concluded for a fixed period, can not under any circumstances invoke any right to remain in the premises at the end of the rental period.
Sanitary facilities for Lodges, Spa Chalets and Cabane En Ty:
The lodges, spa chalets and the En Ty hut are equipped with water toilets.
The 3 accommodations are equipped with electricity.
Sanitary facilities for atypical accommodation (yurts, cabins, lov'nid, trailer, chalet, bubbles):
The cabins, yurts, trailers and chalets are equipped with a small water inlet for a cat toilet
as well as dry toilets.
Dry toilets are also available on the site of the suspended bubble tents and that of the
lov'nid. Classic sanitary facilities (bathrooms and toilets) are available on the farm.
Regular disinfection in accordance with current health standards will be carried out there, the provision of an individual bathroom is possible by reservation only.
Only the guest bedroom in the building has a separate bathroom and toilet.
Only the guest bedroom in the building has a separate bathroom and toilet.
Linen:
Bed linen is provided for all accommodation except for weekly accommodation (lodges and spa chalets) and for the baby bed, the bubble tents suspended for the latter, it is necessary to bring sleeping bags.
For the latter, it is necessary to bring sleeping bags or duvets / pillows.
For lodges, you must bring your own set of sheets.
Towels are only provided for the farm room.
If you forget to bring your own towels or duvets, you can rent them upon request upon arrival.
Please wear clothing suitable for a rural environment (access by sunken lanes, possibly muddy in winter).
It is advisable to wear pants rather than a skirt for wearing the harness and the Neh er Lenn, and to provide suitable luggage (backpack type) so as not to overload yourself.
Heating:
In the cabins-yurts-cottages-chalets, our guests can light a stove between October and March, depending on the temperature. Outside these periods, it is possible to reserve the heating (at a cost of 15 € / night) in April and May.
The suspended bubble tents and the lov'nid are not heated.
Breakfast-meals:
For the guests of the bed and breakfast, a breakfast is delivered to your door around 9am (the drinks remain hot) so that you can have your breakfast in your room. It is also possible to have breakfast on the terrace in good weather.
For yurts, cabins, lov'nid, trailer, chalet and spa chalets, breakfast will be delivered to you in a basket towards
9am, at the foot of your cabin (to be hoisted by a pulley system) or in front of the door of your accommodation.You can then enjoy it inside your accommodation or on your terrace.
Spa By Dihan relaxation area:
Sauna and hammam on reservation or on site on request depending on availability.
Massages, cruises, rituals, facials and spa services by prior reservation. Reservations on site can be made subject to availability.
50% of spa treatments will be charged if canceled within 24 hours.
Organization of your stay / sports activities:
Ideas for walks and activities on our website. We can also provide you with information on site.
The rental of hybrid bikes, sup paddle (Hawaiian board for the ride in the Etel ria) is possible on site as well as the accompanied paddle excursion (2 people minimum), the kite surfing course (2 people minimum) and the paintball.
Car park :
Parking is provided for your vehicles. We will let you know when you arrive.
Cleaning - Respect for the premises:
You are requested to leave the premises in a clean and tidy state and to return the equipment loaned to reception before the end of the stay.
The loaned material must be returned to reception before departure.
Cleaning is extra for the lodges.
Please respect the surrounding flora and fauna.
If the accommodation is returned in a degraded condition, we reserve the right to charge you a flat rate of
50 euros (inventory carried out within 24 hours).
It is strictly forbidden to smoke inside the rooms and in the premises of Dihan, as well as in the protected forest area (bubbles).
protected forest area (bubbles, hanging tents).
Pets :
Pets are not accepted except in the special case of assistance dogs and horses for hiking in the meadows.
2) MODIFICATION / CANCELLATION of the stay:
Modification:
Any modification in terms of dates, place, duration, number of people or family composition must be validated by Dihan. If necessary, it may be subject to additional invoicing. Under no circumstances can Dihan undertake to modify your reservation with certainty, remaining constrained by the reservation schedule: in the event that it is impossible to modify, the stay remains due in its entirety.
In the event of a possible arrangement (replacement by other customers), more than a week before the reservation, no fees will be due, less than a week before the reservation 50% of the sum will be invoiced in addition.
In the event of external events beyond our control, we may have to modify or cancel your stay. We will then offer you, subject to availability, an equivalent stay with different dates or accommodation. If you are not satisfied with this offer, the full amount paid will be refunded, no other compensation can be claimed.
If the host refuses to go up to the cabins (fear, vertigo, etc.), other accommodation will be offered depending on availability but no refund will be made.
In the event of very bad weather: storm, frost or thunderstorm, we reserve the right to relocate guests to another accommodation, depending on availability, at no extra cost. In this case only, the customer will benefit from a reduction of 50% on a future stay, subject to availability.
Cancelation :
More than one month before your stay, 30% of the amount will be retained.
Between one week and one month before the stay, 60% of the amount will be retained.
For any stay canceled in the 7 days preceding the date of arrival, interrupted or not used for any reason whatsoever, no-show, the full amount of the reserved stay will be due or will be retained by Dihan. No refund will be made in the event of interruption of the stay, for whatever reason.
You have the option of taking out cancellation insurance.For more information: http://www.campez-couvert.com/conditions-generales-dassurances/
3) PAYMENT / RESERVATION:
See the reservation contract or the online purchase conditions.
Tourist tax
For Spa Chalets and Lodges, the tourist tax will be due at the end of the stay.
4) INSURANCE:
Public liability :
The tenant certifies that he is covered by civil liability insurance covering his liability.
Children and young people under the age of 18 are considered to be the sole responsibility of the adults accompanying them.
Valuable objects :
It is recommended not to leave valuables in the accommodation.
Complaints:
Any complaint concerning a stay must be sent by registered letter with acknowledgment of receipt within 30 days of the stay and addressed to Dihan. In the event of a dispute, only the court of Auray is competent.
Private life :
In accordance with the law on the protection of privacy, we inform you that your e-mail address may be used to send you our promotional offers.
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